JDR Cable Systems is offering an exciting opportunity for an IT Systems Apprentice to support our business operations and provide IT support to all members of staff.

As an IT Systems Apprentice, you will have the chance to learn and grow while supporting the function of the IT department within JDR Cable Systems. You’ll work alongside experienced professionals who will help you develop your skills in IT systems and support all whilst studying nationally recognised qualifications.

Your role will include:

• Providing 1st Line Support to help resolve IT issues quickly and efficiently, ensuring smooth business operations.
• Assisting internal staff with support requests, ensuring issues are raised professionally and resolved in a timely manner.
• Taking ownership of support requests and following them through to resolution, ensuring the best customer service standards.
• Logging all reported issues into the Helpdesk Management System to keep internal customers updated on progress.
• Collaborating with senior technical staff to resolve urgent issues and ensure quick solutions. • Learning about the company’s network, systems, and procedures to provide efficient support to all teams.
• Working with the Helpdesk team to improve processes and meet the high expectations of internal users.
• Supporting remote offices globally, including in the UK, and the US, to help ensure business continuity.
• Contributing to creating and improving procedures to ensure the best possible IT support.

What we’re looking for: JDR Cables are looking for someone eager to learn and develop their skills.

• Strong knowledge of Microsoft Windows, Microsoft Office, email, and networking,
• A good understanding of Active Directory, DNS, and TCP/IP.
• Strong problem-solving and analytical skills, with the ability to troubleshoot technical issues.
• A professional and friendly attitude with the ability to work independently and as part of a team.
• The ability to work under pressure and approach problems methodically.
• Experience with wireless troubleshooting, Apple devices/iOS, or Android devices is a plus but not essential.

• Ideally, a full UK Driving Licence with access to a vehicle to travel between our North East locations.

As an Apprentice, you will earn a competitive apprentice salary for the duration of the scheme. Successful completion of the apprenticeship could then lead to an exciting career within JDR Cable Systems along with the opportunity to undertake further training.

To be considered for these opportunities you must have 4 GCSE grades at level 4 or above including English and Maths and be computer literate. You should have a keen interest in our growing industry and be motivated to achieve results to a level above and beyond what is expected. Hours of work will be 37.5 hrs per week, Monday to Friday.

This is a fantastic opportunity for someone looking to begin their career in IT. If you’re ready to learn, grow, and make a real impact at JDR Cable Systems, apply today!